Shipping policy
1. Processing Time
Orders are processed within 1-3 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Delivery Times
Shipping costs and delivery times are calculated at checkout based on your location and preferred shipping method. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 7-14 business days, depending on the destination country
Please note that delivery times are estimates and may vary due to external factors.
3. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email.
4. Shipping Restrictions
NYXEAU currently ships domestically and to select international locations. Some items may have shipping restrictions due to customs regulations, and we are unable to ship to PO boxes in certain regions.
5. International Orders
International customers are responsible for any customs fees, taxes, or import duties that may be required by their country. NYXEAU is not liable for delays caused by customs processing.
6. Lost or Delayed Shipments
While we aim for timely delivery, shipping delays may occur due to factors outside our control. If your order is significantly delayed, please reach out to our Customer Support team at support@nyxeau.com for assistance.
7. Damaged or Missing Items
If your order arrives damaged or with missing items, contact us within 7 days of delivery at support@nyxeau.com with your order number and details. We’ll be happy to assist with replacements or solutions.
8. Kind to your garments. Kinder to the planet.
We use biodegradable polymailers. Made to protect your order, and disappear when it’s done its job. Compostable, minimal, and guilt-free.