Refund policy

1. Returns

We want you to love your NYXEAU purchase. If you're not fully satisfied, we gladly accept returns under the following conditions:

  • Items must be returned within 14 days of delivery.
  • Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • For hygienic reasons, certain items (e.g., undergarments) are non-returnable.

2. How to Initiate a Return

To start a return, please contact our Customer Support team at support@nyxeau.com with your order number and reason for return. Our team will provide a return shipping label and further instructions. We gladly accept returns within our return period. Please note that return shipping costs are the responsibility of the customer and will not be covered by NYXEAU, unless the item received is defective or incorrect. In order to 

3. Right of Withdrawal                                                                          

If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods.

To exercise your right of withdrawal, you may use the Withdrawal Form available in the footer of our website. The use of this form is optional; you may also notify us of your decision to withdraw by any other clear and unequivocal statement before the withdrawal period expires.

Once we receive your withdrawal request, we will acknowledge receipt and process your refund in accordance with this Refund Policy and applicable consumer protection laws.

4. Refunds

Once we receive your return, we will inspect it to ensure it meets our return criteria. Approved returns will be refunded to the original payment method within 5-7 business days. Depending on your bank, processing time may vary.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

6. Non-Returnable Items

Please note that final sale items, gift cards, and promotional items are not eligible for returns or refunds.

7. Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at support@nyxeau.com with photos and a description of the issue. We’ll work with you to ensure you receive a replacement or full refund.